Privacy Policy

Last updated: January 1, 2025  |  Effective date: January 1, 2025

1. Who We Are

MobileInternet.Online ("we," "us," or "our") is an independent, third-party telecommunications support provider operating in Canada. We are not affiliated with, endorsed by, or authorized representatives of any Canadian telecommunications carrier. Our website is located at www.mobileinternet.online and our contact email is info@mobileinternet.online.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for support services. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, phone number, and email address when you call or email us.
• Service information: Details about your telecom account or issue that you voluntarily provide during a support call or email.
• Call records: Calls may be recorded for quality assurance and training purposes. You will be notified at the start of any recorded call.
• Website usage data: IP address, browser type, pages visited, time spent on pages, and other technical data collected automatically via cookies and analytics tools.
• Communication records: Copies of emails or written correspondence you send to us.

We do not collect payment card numbers, government-issued ID numbers, or passwords.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our support services.
• To respond to your inquiries, questions, and requests.
• To follow up on previously provided support.
• To maintain call quality and train support staff.
• To analyze website traffic and improve our website's user experience.
• To comply with applicable Canadian laws and regulations.
• To send service-related communications (not marketing) unless you have opted in.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting, analytics), subject to confidentiality agreements.
• Legal obligations: When required by law, court order, or government authority in Canada.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We may use Google Analytics or similar tools to analyze website traffic. These tools may collect anonymized data about your use of our website.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. Call recordings are typically retained for up to 12 months. Email correspondence is retained for up to 3 years for service continuity purposes.

7. Your Rights Under PIPEDA

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• The right to access personal information we hold about you.
• The right to correct inaccurate personal information.
• The right to withdraw consent to the collection or use of your personal information (subject to legal and contractual restrictions).
• The right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at info@mobileinternet.online or call (877) 522-9557.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@mobileinternet.online
• Phone: (877) 522-9557
• Website: www.mobileinternet.online